IN TREND HOME SOLUTIONS

PRIVACY POLICY

Effective Date: April 7, 2026

 

Your privacy is important to us. In Trend Home Solutions is committed to protecting the personal information of our clients, employees, subcontractors, and website visitors in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64).

 

1.  Scope and Application

This Privacy Policy applies to all personal information collected, used, stored, or disclosed by In Trend Home Solutions (hereinafter referred to as “the Company”, “we”, “us”, or “our”) through our website, services, project engagements, and all other business interactions. It applies to all individuals who interact with our company, including but not limited to:

• Current, former, and prospective clients
• Employees, contractors, and subcontractors
• Website visitors and online inquiry submitters
• Suppliers and business partners

 

By engaging our services, submitting an inquiry, or using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

 

2.  Definitions

For the purposes of this Privacy Policy:

• Personal Information: Personal Information

Any information about an identifiable individual, including name, address, date of birth, contact details, financial information, and sensitive data. This does not include business contact information used solely for communicating in a professional capacity.

 

• Sensitive Personal Information: Sensitive Personal Information

A subset of personal information that warrants heightened protection due to its nature, including health and medical information, financial details, government-issued identification numbers, and information about vulnerable individuals.

 

• Processing: Processing

Any operation or set of operations performed on personal information, whether or not by automated means, including collection, recording, organization, storage, alteration, retrieval, use, disclosure, transmission, erasure, or destruction.

 

3.  Information We Collect

3.1  Non-Personal Information

When you visit our website, we may automatically collect technical, non-identifiable data, including:

• IP address, browser type, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring website URLs and search terms used
• Date and time of access

3.2  Personal Information

We collect personal information only when you voluntarily provide it or when it is necessary for the provision of our renovation and construction services. This may include:

• Full name, home or business address, and contact details (phone number, email address)
• Project details, property address, and site access information
• Financial and billing information (for invoicing and payment processing)
• Government-issued identification (where required by law or for contract purposes)
• Communications records including emails, text messages, and call logs

3.3  Sensitive Personal Information

In limited circumstances, we may collect sensitive personal information, including:

• Health-related information where it is relevant to ensuring worker safety on a job site (e.g., allergies, medical conditions affecting site access, disability accommodations)
• Information provided voluntarily in the context of accommodation requests

 

We collect and process sensitive personal information only with explicit consent, for identified and limited purposes, and with enhanced protective measures in place. You are never required to provide sensitive information as a condition of standard service delivery unless there is a specific, lawful reason for it.

3.4  Information from Third Parties

We may receive personal information about you from third parties such as referral partners, credit check agencies (where applicable and consented to), or public registries, always in accordance with applicable law.

 

4.  Purpose of Collection and Legal Basis

We collect and process personal information only for defined, specific, and lawful purposes. We will not use your information for any purpose incompatible with those disclosed at the time of collection without your further consent. Our purposes include:

• Providing, managing, and completing renovation and construction services
• Preparing, issuing, and administering contracts, estimates, and invoices
• Communicating project updates, scheduling, and responding to inquiries
• Processing payments and managing financial records
• Complying with legal obligations under applicable municipal, provincial, and federal law
• Ensuring health and safety compliance on all job sites
• Improving our services, website functionality, and customer experience
• Sending service-related communications and, with consent, marketing updates
• Defending or exercising legal rights in the event of disputes

 

Our legal bases for processing include: your consent, the performance of a contract to which you are a party, compliance with a legal obligation, and our legitimate business interests where they do not override your fundamental rights.

 

5.  Cookies and Tracking Technologies

Our website uses cookies, pixel tags, and similar tracking technologies to enhance your browsing experience, measure website performance, and serve relevant content. Categories of cookies we use include:

• Essential Cookies: Required for basic website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). Data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness. Activated only with your explicit consent.

 

You may withdraw consent for non-essential cookies at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Our website does not respond to “Do Not Track” browser signals at this time.

 

6.  Disclosure and Sharing of Personal Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial purposes. We may share your information only in the following limited and lawful circumstances:

• Service Providers: Trusted third-party vendors (e.g., accounting software, project management platforms, payment processors) who assist in operating our business. All service providers are bound by confidentiality agreements and data processing terms consistent with this Policy.
• Subcontractors: Where necessary to complete your project, and only information relevant to their scope of work.
• Legal Compliance: When required by law, regulation, court order, subpoena, or government authority.
• Protection of Rights: To investigate, prevent, or take action regarding fraud, threats to safety, or violations of our agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, subject to confidentiality protections.

 

Any third party receiving your personal information is required to handle it in a manner consistent with this Privacy Policy and applicable law.

 

7.  Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (including tax, corporate, and construction law obligations). Our general retention guidelines are:

• Client project files and contracts: Retained for a minimum of 7 years following project completion, as required for warranty and legal compliance purposes.
• Financial records: Retained for a minimum of 7 years in accordance with Canada Revenue Agency requirements.
• Employee and contractor records: Retained for a minimum of 7 years or as required by employment standards legislation.
• Marketing communications consent records: Retained until consent is withdrawn plus 3 years.
• Website analytics data: Retained for up to 24 months in aggregated or anonymized form.

 

When personal information is no longer required, it is securely destroyed, deleted, or anonymized using methods appropriate to its sensitivity and format.

 

8.  Security of Personal Information

We implement a comprehensive set of technical, administrative, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. Our measures include:

• Encryption of personal data in transit (TLS/SSL) and at rest for digital records
• Access controls limiting information to employees and contractors with a legitimate need
• Secure password management and multi-factor authentication for internal systems
• Regular review and audit of data handling practices
• Physical security measures for any paper-based records
• Contractual data security obligations imposed on all service providers

 

In the event of a privacy breach that poses a real risk of significant harm to individuals, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (and the Commission d’acces a l’information du Quebec, as applicable) within the timeframes required by law. We maintain a breach log as required by PIPEDA.

 

No method of electronic transmission or storage is completely secure. While we take all reasonable and commercially appropriate precautions, we cannot guarantee absolute security.

 

9.  Your Privacy Rights

Subject to applicable legal exceptions, you have the following rights with respect to your personal information held by In Trend Home Solutions:

• Right of Access: To request a copy of the personal information we hold about you and information about how it is used.
• Right to Correction: To request that inaccurate or incomplete personal information be corrected.
• Right to Withdrawal of Consent: To withdraw consent for non-essential uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
• Right to Erasure: To request deletion of your personal information where it is no longer necessary for the purposes collected, subject to legal retention requirements.

 

To exercise any of these rights, please submit a written request using the contact information in Section 12. We will respond within 30 days of receiving your request. If an extension is required, we will notify you. We may request identity verification before processing your request.

 

10. Children’s Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information from our records. If you believe we have collected information from a minor, please contact our Privacy Officer immediately.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When material changes are made, we will:

• Post the revised policy on our website with the updated effective date
• Notify existing clients by email where practicable
• Obtain fresh consent where required by law

 

Your continued use of our services or website following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this Policy periodically.

 

12. Contact Us — Privacy Officer

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

 

In Trend Home Solutions Phone: (905) 237-0446 Email: info@intrendhs.com Website: intrendhs.com

 

We are committed to responding to all privacy inquiries within 30 calendar days.

 

© 2026 In Trend Home Solutions — All Rights Reserved

This document is confidential and intended for the named recipient(s) only. Unauthorized reproduction or distribution is prohibited.